Help Center

Frequently Asked Questions

Find answers to common questions about shopping with GEXUSTECH.

Ordering & Payment

What payment methods do you accept?

You can pay directly with cryptocurrency or buy it with a bank card.

Can I place an order without an account?

No, you must register to order.

Do you offer promo codes?

Not yet, this feature will be available later.

How long does shipping take?

Standard: 5–7 business days. Express: 2–3 days. Overnight delivery is available.

Do you ship internationally?

Of course we deliver to other countries.

Can I track my order?

Yes — you’ll receive a tracking number by email.

What if my order is damaged?

Contact support. We’ll arrange a replacement or refund at no cost.

How long do I have to return an item?

You have 30 days from purchase to return most items for refund or exchange.

What’s covered by warranty?

Manufacturer warranty usually lasts 12–24 months depending on category. Extended coverage may be available.

Is there a restocking fee?

No restocking fees — returns are free if the item is in original condition with packaging.

How do I create an account?

Click “Sign Up” and fill in your details. Fill correct email.

How do I reset my password?

Contact support. We’ll recover your password.

Is my personal information safe?

Yes — we use industry-standard encryption and never share your data with third parties.